Airlines
struggle to handle children flying solo
PHOENIX -- Three recent, highly
publicized instances in which children traveling alone were
put on the wrong connecting flights have compelled America West
Airlines to change its policies and brought an industrywide
concern about kids flying alone into the spotlight.
The number of children flying on commercial airlines by
themselves is on the upswing -- especially in a peak travel
period like summer -- and some airline experts worry the potential
for mishaps at any airline is too high.
"As we live in a society where families are divided, there's
a lot of flying," said David Stempler, president of the Air
Travelers Association, a passenger advocacy group. "But boy,
oh boy, it makes me nervous."
Tempe-based America West's streak began July 14, when
an 11-year-old girl flying by herself from Los Angeles to Detroit
ended up crisscrossing the country for 18 hours. She was supposed
to transfer to the Detroit flight at America West's hub in Phoenix,
but was put on a flight to Orlando, Fla., instead.
A week later, the flight of a 10-year-old San Diego boy
going home from Columbus, Ohio, was canceled and the airline
failed to tell his father he would arrive more than five hours
late.
On Saturday, two girls returning to San Diego from Texas
were sent to the Ontario, Calif., International Airport, about
100 miles north.
"While our record of transporting these young children
has been outstanding, the events of the past few weeks have
been both embarrassing and disappointing," America West said
in a statement.
Communication breakdowns caused the mistakes, which are
still small compared to the 25,000 unaccompanied children between
the ages of 5 and 11 the airline flies each year, America West
spokeswoman Patty Nowack said Monday.
Stempler believes unaccompanied children and connecting
flights don't mesh. "This system is a set up for failure," he
said. "It scares me to death."
After the incident with the San Diego boy, America West
announced that beginning Sept. 10, unaccompanied children will
only be allowed on nonstop flights.
Starting this weekend, children will have to wear a tag
around their neck with their destination code and identifying
them as unaccompanied minors, Nowack said.
Southwest Airlines already allows minors ages 5 to 11
only on nonstop and direct flights and requires a parent to
stay at the gate until departure, spokeswoman Kristin Nelson
said.
Southwest and other major airlines give children a button
or sticker, fearing a highly visible tag might make the youths
targets for criminals. Except for Southwest, airlines charge
a fee, usually $30, for children traveling alone, which mostly
covers the expense of having them escorted by airline personnel.
Delta, American and Northwest Airlines don't allow children
to be booked on the last connecting flights out of a hub.
Northwest flew 160,000 unaccompanied children ages 5 to
14 last year and expects a 10 percent increase in 2001. The
airline requires every employee who takes care of children to
sign off on the child's ticket jacket, spokeswoman Kathy Peach
said.
"It requires a lot of training," Peach said. "There can
be no margin of error."
While no federal agency tracks how many children traveling
alone are misplaced, the numbers are likely to increase as families
become more mobile.
Tags and other precautions won't prevent children from
ending up thousands of miles from their destination, said Dean
Headley, a Wichita State University marketing professor who
co-authors an annual review of airline quality.
"Parents need to take a much more active role," he said.
"Not basically let them off the car at the curb and take off."